You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the code box. Percentages will be displayed after you have entered the code.
× Real leather (Accessoires)
× Fake Fur
× Fiber Down
× India (Sweat, T-Shirt, Polo, Pants)
× China (Knitwear, Jackets)
× Turkey – Istanbul (Shirt)
× Europe – Germany, Italy (Accessories)
We travel twice a year to Hong Kong. From there we visit some of our Knitting-producers. This also applies to the other production sites that we visit regularly every year!
We have a longstanding, close partnership and a familial relationship with our retailers and suppliers. Together with them, we have signed the “Code of Conduct” and committed to fair working conditions and fair wages.
× Credit card
As soon as you discover a damage, please contact our Customer Care team with:
x The order number
x The faulty item’s name and number
x A description of the fault
Please contact our Customer Care team with your order number and the incorrect item’s name and product number. We’ll get back to you as soon as we can and send you a replacement item as quickly as we can. email@example.com
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your item is still missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can. firstname.lastname@example.org
You’ll receive an email when we send your order to you, which will include a tracking link. Sometimes it could take a little longer, don´t worry we´ll inform you.
× The usual delivery time within Germany is 2 – 3 days. Outside of Germany the usual delivery time is 3 – 7 days.
× Germany: 4,90 €
For shipping abroad, we charge the following shipping costs:
× 10,00 € – Austria, Belgium, Czechia, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Sweden
× 15,00 € – Great Britain, Greece, Hungary, Ireland, Poland, Portugal, Spain
× 20,00 € – Andorra, Liechtenstein, Norway, Switzerland
× 60,00 € – Russia, Turkey, USA
During the Christmas period, delivery delays may occur. We will announce the latest date for placing the order on our website, so that your articles arrive on time.
Please note that in the case of cross-border deliveries, additional taxes and / or duties, such as customs duties, are payable by you.