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Cancellation Policy

 

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

Withdraw

You have the right to withdraw from this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, please inform us (Colours & Sons GmbH, Alsstraße 166, 41063 Moenchengladbach, Germany, Tel: 021615674528, Fax: 021615674529, E-mail: onlineshop@coloursandsons.com) by means of a clear statement (eg. E -Mail) about your decision to withdraw from this contract.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have to repay all payments we have received from you for the goods, immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. If you send back all goods of your order, we will also repay the shipping costs for the delivery. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for these repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier point of time.

You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. Within Germany, the return is free of charge. Outside of Germany you bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

You are committed to pay compensation for the deterioration of goods, if the reason for such deterioration can be traced back to a handling which is not related to the testing of condition, properties and function of the said goods.

Exclusion or premature termination of the right of withdrawal:

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any member state of the European Union and whose sole domicile and delivery address are outside the European Union at the time of the conclusion of the contract.

Model withdrawal form

(If you want to cancel the contract, you can use this form.)

Colours & Sons GmbH, Alsstrasse 166, 41063 Moenchengladbach, Fax: 021615674529, E-Mail: onlineshop@coloursandsons.com

I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service
(*)

                                                                                                                           

order date (*)                                            /delivered (*)                                            

consumers name                                                                                               

consumers adress                                                                                       

consumers signature (on paper when you write a personal message)                                                            

Date
                                  

(*) delete as appropriate

 

 

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